Practice Profile
Selby Family Clinic offers our patients a variety of services and facilities to assist
with their medical treatment. The practice comprises 6 general practitioners who
practice quality medical care for patients incorporating best practice principles and
up to date knowledge. They are supported by 2 practice nurses, 4 midwives, a practice
manager, finance manager, 7 receptionists, on-site pathology, psychology and podiatry.
Our Philosophy
We endeavour to provide a welcoming, friendly and caring environment with respect for patients as people, with an awareness of individual health and social requirements. Doctors and staff have a very good working relationship through mutual respect.
Selby Family Clinic is nestled amongst gum trees in the Dandenong Ranges, just 5 minutes from Belgrave and 45 minutes from the CBD. Selby is a semi-rural area with young families, retirees and alternative lifestyle enthusiasts.
The goal of the doctors and staff of Selby Family Clinic is to provide:
Patient Health Information
Your medical record is a confidential document. It is the policy of our practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
The Privacy Act 1988 now includes ten National Privacy Principles or NPPs. These principles set the minimum standard that health service providers must abide by when they collect, use, disclose and store your health information.
Your new privacy rights mean:
The Privacy Act requires our practice to abide by the 10 National Privacy Principles (NPPs) which can be found on the website of the Office of the National Privacy Commissioner.
Complaints
Despite the best intentions, complaints may arise. Our practice deals with complaints in a courteous and understanding manner.
Patient satisfaction affects health outcomes and our practice acknowledges that patient complaints are an important source of customer feedback.
We welcome your comments in the Compliments & Complaints Box, which is located at the front desk.
If you have a complaint, you may phone: Ms Kerry Murray, Practice Manager, Selby Family Clinic 9754 3999. If you are unable to resolve the issue, you may contact either of the following:
The Office of the Health Services Commission (Victoria) on 1800 136 066
Human Rights and Equal Opportunity Commission on 1300 656 419
Our Philosophy
We endeavour to provide a welcoming, friendly and caring environment with respect for patients as people, with an awareness of individual health and social requirements. Doctors and staff have a very good working relationship through mutual respect.
Selby Family Clinic is nestled amongst gum trees in the Dandenong Ranges, just 5 minutes from Belgrave and 45 minutes from the CBD. Selby is a semi-rural area with young families, retirees and alternative lifestyle enthusiasts.
The goal of the doctors and staff of Selby Family Clinic is to provide:
- Quality medical care for patients incorporating best practice principles, up to date knowledge and technological advances
- Quality service for patients through awareness of individual health and social requirements, respect for the patients as people and confidentiality for any information gained
- Quality working conditions for doctors and staff through mutual respect and awareness individually of personal and social requirements.
Patient Health Information
Your medical record is a confidential document. It is the policy of our practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
The Privacy Act 1988 now includes ten National Privacy Principles or NPPs. These principles set the minimum standard that health service providers must abide by when they collect, use, disclose and store your health information.
Your new privacy rights mean:
- you should be told about what happens to your health information
- you have more choice and control over your information
- you can ask to see what is in your health record and, if you think it is wrong, you can ask for it to be corrected
- you should be told why and when a health service provider may need to share your information, for example to ensure you get quality treatment and care.
The Privacy Act requires our practice to abide by the 10 National Privacy Principles (NPPs) which can be found on the website of the Office of the National Privacy Commissioner.
Complaints
Despite the best intentions, complaints may arise. Our practice deals with complaints in a courteous and understanding manner.
Patient satisfaction affects health outcomes and our practice acknowledges that patient complaints are an important source of customer feedback.
We welcome your comments in the Compliments & Complaints Box, which is located at the front desk.
If you have a complaint, you may phone: Ms Kerry Murray, Practice Manager, Selby Family Clinic 9754 3999. If you are unable to resolve the issue, you may contact either of the following:
The Office of the Health Services Commission (Victoria) on 1800 136 066
Human Rights and Equal Opportunity Commission on 1300 656 419