About selby Family Clinic

Selby Family Clinic is nestled among gum trees in the Dandenong Ranges, just 5 minutes from Belgrave and 45 minutes from the CBD. Selby is a semi-rural area with young families, retirees and alternative lifestyle enthusiasts. We offer our patients a variety of services and facilities to assist with their medical treatment.
The practice comprises 6 General Practitioners and host 1+ Registrar/s who practice quality medical care for patients incorporating best practice principles and up to date knowledge. They are supported by 2 practice nurses, a practice manager, office manager, 4 receptionists, on-site pathology, psychology and dietitian services.

OUR VISION:   
Our vision is to deliver quality comprehensive medical care in a financially sustainable environment.
OUR MISSION:  
The goal of the doctors and staff of Selby Family Clinic is to provide:
Quality medical care for patients incorporating best practice principles, up to date knowledge and technological advances.
Quality service for patients through awareness of individual health and social requirements, respect for the patients as people and confidentiality for any information gained.
​Quality working conditions for doctors and staff through mutual respect and awareness individually of personal and social requirements.

FEES

Individual doctors set their own schedule of fees, and the fees vary.

We request that your consultation is paid in full at the time of your visit, by cash, cheque, eftpos or credit card. You are welcome to ask our reception staff about the fee structure of individual doctors when making your appointment.

Bulk Billing:

• Concession card holders: Most doctors charge a discount  fee for Health Care Card Holders & Bulk billing to  Pensioners (not holders of Commonwealth Senior Cards), depending on the complexity of the problem. Others may charge a small out of pocket expense which you will need to pay on the day.
• DVA Gold Cards: People D.V.A Gold cards are bulk billed.
• Children Under 16: Some doctor's bulk bill children under 16 for standard 15min appointments. Long, complex consultations may be privately billed.
• Non Concession: Payment in FULL is expected on the day of consultation. In cases of financial hardship, we will accept gap only payments​

Scripts:

• A minimum fee of $12.00 applies for all scripts when repeat ongoing scripts are given without seeing the doctor.
• Alternatively you can have a quick script appointment with a doctor just to pick up your script and this may be bulk billed. Script requests require 24 hours notice and we advise you to ring before collecting the script.

 
​Referrals:
Fees also apply for new referrals requested without seeing the doctor.  Please note, it is illegal for Doctors to backdate referrals so please ensure you do not attend a Specialist appointment without a valid referral.

​Procedures: 
A $40, $90 or $130 out of pocket fee applies for use of the treatment room for procedures such as removal of foreign body, skin lesions, IUD, suturing etc. This gap is on the lesser scale for pensioners and dependent on the procedure so please ensure you discuss with your doctor before the procedure. This fee is to cover the costs of equipment, sutures , dressing , sterilizing and doctor and nurse's time.

Overdue Accounts:
If your account is overdue for more than 60 days, please advise us of the delay, otherwise you will be asked to pay in full for future consultations. As we are now linked to Easyclaims, your refund is available immediately into your EFTPOS account or via HIC On-Line deposited to the account registered with Medicare within 1-2 days. Medicare cheques are only issued to the Doctor for unpaid accounts, usually within 21 days of consultation. If you haven’t received our cheque within this time, it is your responsibility to contact Medicare.
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Opening Hours

Monday            8.30am-5:30pm
Tuesday           8.30am-6:00pm
Wednesday      8.30am-5.30pm     
Thursday          8.30am-6:00pm 
Friday               8.30am-5.30pm     
Saturday           8:30am-1.00pm

Appointments

• For appointments please phone 9754 3999 or Book Online
• ​For safety reasons we are obliged to have a three point identity check.

Emergencies: will always be given priority.
If you have chest pain, shortness of breath, or anything you think may be urgent please tell our receptionists so they can transfer your call to the nurse or doctor.

Long Appointments: Please book a longer appointment if discussing mental health issues or if you need several matters dealt with/have a complex issue.

Changing Appointments: Should you wish to change an appointment, we would appreciate as much notice as possible so that other patients can be offered your time. A non-rebatable fee will apply if you miss a confirmed appointment, without adequate notice. 

After Hours Advice: Yes we offer after hours advice for regular patients of our clinic by phoning the clinic phone number where an answering machine will give instructions. This service is not bulk billed.

SPECIAL NOTE REGARDING FIRE RISK MONTHS

We  will  be  closed on CODE RED days with possibly reduced services on EXTREME days. (NOTE: This  does  NOT mean total  fire  ban  days). A message will be on our answering machine and the usual on call arrangements will apply. We will notify patients with appointments on the day before such days.