Selby Family Clinic

Important Notice to all our patients!

We are still open for business but it is not quite business as usual.
The Government is encouraging doctors to consult with patients by phone or video call to maintain physical distancing and do all we can to reduce the spread of virus and protect our community.
Please stay at home unless it is absolutely necessary to go out, in order to protect yourself and others.
All appointments with us are initially conducted via phone or video-link, and we will always see you if you must be seen, after talking to doctor.

Telehealth consults are bulk billed for those eligible or after discussion with your Doctor.
Eligible patients include; people aged 70+, Aboriginal & Torres Strait Islanders who are aged 50+, pregnant people, parents of a child under 12 months and people with a chronic health condition and/or immune compromised. Also patients required to self isolate under COVID-19 guidelines and who meet the current COVID-19 triage protocol for suspected infection.

All of our patients with a fever, cough, runny nose, or flu like symptoms will be seen and offered a COVID-19 test in a separate isolation area by the doctor rostered for that day. Please do not enter the clinic but telephone reception upon arrival for further instructions.

If you need to be physically seen the majority of the consultation will be done via phone, so face to face time will be kept to a minimum to reduce spread from someone who may have no symptoms of infection.
Please do not enter the clinic until you are directed to do so and have had your temperature checked. All areas will be cleaned after each patient.
Please phone the clinic on 9754 3999 or you can book a Telehealth consultation online.
Please do not attend the clinic unless by prior arrangement.
Thank you for your support.

Selby Family Clinic

Phone: (03) 9754 3999
Fax: (03) 9754 3354

115 Belgrave – Gembrook Rd
Selby, VIC 3159
OR P.O BOX 543
Belgrave, VIC 3160

If you do not see an appointment displayed in our online booking system, please phone the clinic as we will try to accommodate you.

Please note: Dr John Gruner, and our G.P registrars also work at our sister, computer linked, Kallista and Monbulk Clinics.
Visit: Kallista or Monbulk

Opening Hours

Tuesday & Thursday - 8.30am until 6.00pm
Monday, Wednesday & Friday - 8.30am until 5.30pm
Saturday - 8:30am until 1.00pm

NOTE: We are closed public holidays and CODE RED fire risk days
with possibly reduced service on EXTREME fire days.
Out of hours phone 9754 3999 for on call advice (all hours).

OUR VISION:
Our vision is to deliver quality comprehensive medical care in a financially sustainable environment.

OUR MISSION:
The goal of the doctors and staff of Selby Family Clinic is to provide:
Quality medical care for patients incorporating best practice principles, up to date knowledge and technological advances.
Quality service for patients through awareness of individual health and social requirements, respect for the patients as people and confidentiality for any information gained.
Quality working conditions for doctors and staff through mutual respect and awareness individually of personal and social requirements.

Compliments and Complaints

We welcome your feedback on all aspects of our service, so feel free to talk to any of our staff or use the Suggestion box in the waiting room. Patient satisfaction affects health outcomes and our practice acknowledges that despite our best intentions, complaints may arise. Our practice deals with complaints in a courteous and understanding manner.

If you have a suggestion or complaint, you may write to or phone:
The Practice Manager
9754 3999
If you are unable to resolve the issue, you may contact:
The Office of the Health Services Commission (Victoria) on 1800 136 066

Selby Family Clinic acknowledges the Wurundjeri people as the Traditional Owners of the land on which our work in the community takes place. We pay our respects to their Elders past, present and emerging.