Selby Family Clinic

Current News & INFORMATION

COVID-19 TESTING
We are still offering COVID-19 testing to all of our current patients if required. This will be conducted from your car or in our seperate isolation are with full safety procedures to keep you, our other patients and staff safe. If you have a sore throat, cough, headache, fever, runny nose etc. OR meet the current Government guidelines for needing a PCR test please contact reception to book an appointment to be tested.
If a further physical check is needed, the Doctor can see you in a separate, isolation area of the clinic.

IF YOU HAVE ANY FLU LIKE SYMPTOMS OR ARE UNSURE IF YOU NEED A TEST PLEASE CALL US.
See also https://www.dhhs.vic.gov.au/coronavirus OR CALL COVID HOTLINE1800 020 080.

IF YOU OR SOMEONE YOU KNOW TESTS Positive TO COVID-19 The Selby Family Clinic Doctors have put together some helpful information

A PDF copy of this helpful information can be downloaded below.

COVID-19 Helpful Information SFC.pdf
File Size:	75 kb
File Type:	pdf

Download File

There has been various changes to Victoria's test and isolate protocols due to the current 2022 outbreak. The image below details the current national protocols and procedures for close contacts and/or those feeling unwell. Please consider this before booking an appointment for PCR testing with us.

BILLING CHANGES - JULY 1ST 2022
From July 1st 2022, Selby Family Clinic will be increasing our private billing fees across all appointment types. This increase has been a difficult decision for the practice but is necessary if we wish to continue operating. Detailed information, including our updated fee schedule, can be found by clicking here.

TELEHEALTH FEES
Telehealth consults will incur a private fee equivalent to a face to face consultation unless you are eligible to be bulk billed in line with our Billing Policy or after discussion with your Doctor.

WE ARE STILL OPEN FOR BUSINESS
But it's not quite business as usual.
Below is a list of changes currently in place in our clinic to keep you and our team safe:

Scan the QR code to check-in upon entering our waiting area.
Our waiting room is restricted access due to social distancing requirements.
You can book on "Hotdoc" (the green booking button above) or by contacting reception for BOTH telephone and in person appointments.
Patients seen in person at the Clinic, will be asked to remain in their cars on arrival and call reception to check in. All patients will be asked a series of screening questions and then asked to wait in the car until the doctor is ready for them.
You must wear a mask to be allowed to enter the clinic.

NOTE: When you arrive, if you have no mobile phone, please knock on the door and a staff member will come to you as you may not enter the clinic until checked.

Selby Family Clinic

Phone: (03) 9754 3999
Fax: (03) 9754 3354

115 Belgrave – Gembrook Rd
Selby, VIC 3159
OR P.O BOX 543
Belgrave, VIC 3160

If you do not see an appointment displayed in our online booking system, please phone the clinic as we will try to accommodate you.

Please note: Dr John Gruner, and our G.P registrars also work at our sister, computer linked, Kallista and Monbulk Clinics.
Visit: Kallista or Monbulk

Opening Hours

Tuesday & Thursday - 8.30am until 6.00pm
Monday, Wednesday & Friday - 8.30am until 5.30pm
Saturday - 8:30am until 1.00pm

NOTE: We are closed public holidays and CODE RED fire risk days
with possibly reduced service on EXTREME fire days.
Out of hours phone 9754 3999 for on call advice (all hours).

COMPLIMENTS & COMPLAINTS

We welcome your feedback on all aspects of our service, so feel free to talk to any of our staff or use the Suggestion box in the waiting room. Patient satisfaction affects health outcomes and our practice acknowledges that despite our best intentions, complaints may arise. Our practice deals with complaints in a courteous and understanding manner.
If you have a suggestion or complaint, you may write to or phone:
The Practice Manager: 9754 3999

If you are unable to resolve the issue with us, you may contact:
The Office of the Health Services Commission (Victoria) on 1800 136 066

Selby Family Clinic acknowledges the Wurundjeri people as the Traditional Owners of the land on which our work in the community takes place. We pay our respects to their Elders past, present and emerging.