PHONE: 9754 3999 FAX: 9754 3354 POST: P.O BOX 543 Belgrave, VIC 3160 NOTE: Due to our concerns over privacy, encryption and security of your records, we do not offer an email address for communication. You may phone , fax or post us. We apologize for the inconvenience however we are aware even the best systems may be a cyber security risk, so this is one extra precaution we take. OPENING HOURS:
Monday 8:30am - 5.:30pm Tuesday 8:30am - 5:30pm Wednesday 8:30am - 5:30pm Thursday 8:30am - 5:30pm Friday 8:30am - 5:30pm Saturday 8:30am - 1:00pm PRIVACY POLICY:
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WHERE TO FIND US:
115 Belgrave – Gembrook Rd Selby, VIC 3159 |
COMPLIMENTS & COMPLAINTS
We welcome your feedback on all aspects of our service, so feel free to talk to any of our staff or use the Suggestion Box in the waiting room. Patient satisfaction affects health outcomes and our practice acknowledges that despite our best intentions, complaints may arise. Our practice deals with complaints in a courteous and understanding manner.
If you have a suggestion or a complaint, you may:
Write a letter addressed to 'The Practice Manager' and drop it in at reception
OR call us on 97543999 and ask to speak to our Practice Manager.
Patient Feedback Survey:
As part of our accreditation requirements the RACGP has provided a survey (available below) to help us gather feedback on key areas of our clinic and the services we offer. This survey is completely voluntary and anonymous.
Please note that the questions and response options offered are not generated by our clinic but by the RACGP.
If you are unable to resolve the issue with us, you may contact:
The Office of the Health Services Commission (Victoria) on 1800 136 066
If you have a suggestion or a complaint, you may:
Write a letter addressed to 'The Practice Manager' and drop it in at reception
OR call us on 97543999 and ask to speak to our Practice Manager.
Patient Feedback Survey:
As part of our accreditation requirements the RACGP has provided a survey (available below) to help us gather feedback on key areas of our clinic and the services we offer. This survey is completely voluntary and anonymous.
Please note that the questions and response options offered are not generated by our clinic but by the RACGP.
If you are unable to resolve the issue with us, you may contact:
The Office of the Health Services Commission (Victoria) on 1800 136 066